Social Media Policies and Procedures

Hi All, 

Those of you who read my introduction may remember that I've only just started a job at the National Brain Tumor Society as the Online Media Manager. Most of what has consumed my first week or so has been figuring out some of our policies around social networking. There is of course (1) the internal guidelines that provide employees some idea of how to conduct themselves when posting on behalf of the organization.  Then there is the (2) overall social networking strategy.  And of course the (3) moderation policy and (4) user "guidelines."  

I've found a lot of association examples of #1 and #2, but I haven't had as much luck with #3 and #4. And, just to clarify, I say "user "guidelines" rather than "user agreements" because I'm hoping to find something that people might actually be able to read that explains how they should conduct themselves on our online communities, not just the legal speak that no one reads.  Does anyone have any examples?  Or, can anyone think of any policies that I'm missing that are absolutely imperative?

I know I can always start from scratch but I also like to be inspired :) 

Anne

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Hi Anne,

I have some good stuff for you (I hope!)

- a blog post specifically about moderation policy 

- And I hope you've seen our white paper about policies - this still deals with your #1 and #2, but there are sources on the last page which have other good stuff applicable to #3 and #4.

- and another blog post all about different kinds of policies (outposts versus homebase) - check the links specifically.

- and a good slide deck by Elizabeth Engel (in fact you may want to do a search on Slideshare, I always find really awesome stuff there.)

I hope others will post some stuff here - I know for a fact that tons of people are working on this!! :)

Thanks for all of those links, Maddie!  I had seen a few of them, but a couple of them were new. 

Anne

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