The Ohio Restaurant Association (ORA)
is looking for a Coordinator, Member Relations.
Job location: Northwest Columbus
Job type: Full- time, 37.5 hour work week
Compensation: Competitive benefit package includes flextime hours, medical, dental, disability and 401(k).
Job Description
:
Conduct restaurant member retention
and outreach through customer service calls. Provide information,
features and benefits for ORA products and services. Re-sell membership
to members when contact
information changes. Develop and implement new member on
boarding/engagement tactics. Respond to incoming calls and e-mail.
Support Restaurant Education Series with e-mail blasts, pre and post
evaluations, preparation and operations. Support member service
goals and policies with a positive attitude as a team player.
Job Requirements
:
Education, training, experience:
The Coordinator, Member Services will:
-
Have at least 2 years of demonstrated outbound calling experience
-
Proven skills in Word, Excel and Outlook
-
Preferred minimum 2 years consultative sales and/or customer service experience
-
Proven performance in excellent, oral and
written communication, professional telephone manner, success in
conflict resolution and customer relationship management.
-
Excellent time management skills
-
Strong analytical skills for information processing
-
Multi-tasking efficiencies
-
Self directed
-
Excellent communication skills
Minimum of Associates degree or workplace experience equivalent. Hospitality, restaurant operations or sales experience a plus.
To Apply
:
Please submit resume and salary requirement to
ohfoodservice@yahoo.com
by February 10.
Reply to Topic
