Reporting directly to SVP Member Services, this management-level position will play an integral role on the new "tech team" enabling NSSGA to provide an increased degree of online collaboration to organizational membership and staff through a secure online community. This community management expert will manage a members-driven online community on a SharePoint 2010-based community platform, grow and expand the community based on the needs of membership, serve as the primary internal advocate for the initiative, and evolve the community platform as appropriate to meet the greater organizational goals and objectives for collaborative technologies at NSSGA.
Specific Duties:
• Manage and facilitate the NSSGA "Knowledge Center" community and ensure a positive experience for all users;
• Work closely with association Education manager on "Knowledge Center" content and process to develop and implement NSSGA's strategic goals for the online community;
• Serve a key role in internal "tech team" to develop and execute appropriate governance policies, procedures and tech applications for this closed community;
• Provide hands-on management to oversee Microsoft SharePoint 2010 based community platform;
• Manage all related third-party partners and vendors;
• Support all association digital collaborative activities;
• Generate internal reports using Google Analytics and third-party applications;
• Identify and manage the creation of additional internal applications for community platform beyond education applications;
• Represent the association in all SharePoint and community management user groups;
• Train staff and users as needed, crafting training tools for live and self-paced user training;
• Other duties as assigned by President and/or Executive Vice President
Minimum Qualifications, Competencies, Skills, Education, and Traits:
• Proven experience managing and growing online communities;
• Experience with SharePoint required, SharePoint 2010 a plus;
• Exceptional organization skills, communication skills, project management experience and customer service abilities;
• Proven ability to develop teaching tools and deliver training programs;
• Proven ability to identify appropriate content for communities within the greater organization and where necessary, to develop compelling community content and events;
• Display a working knowledge of HTML and CSS;
• Experience with associations a plus;
• Bachelor's degree or equivalent experience with focus in communications, online marketing, journalism, or technology studies
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